Last updated: 28 September 2026

1. Purpose

This Privacy Policy explains how melpomene.gr collects, uses, shares, and protects personal data and information collected through cookies.

2. How data is collected

We collect data when you place an order, create an account, contact us through a form, telephone or email, subscribe to communications, or otherwise provide information to us.

3. Data and purposes

Depending on the service, we may process identification details, contact and delivery details, account and order information, payment-related transaction information, and the content of your communications. We use this information to process orders, deliver products, respond to questions and complaints, provide customer support, comply with legal obligations, protect the service, and improve the customer experience.

4. Retention

Data is retained only for as long as necessary for the purpose for which it was collected and for any period required by tax, accounting, consumer-protection, or other applicable law. Where the supplied policy requires it, customer relationship records may be retained for at least five years after that relationship ends.

5. Recipients and processors

Data may be shared only where necessary with delivery companies, payment and technology providers, website hosting and support providers, professional advisers, and public authorities where disclosure is legally required. Service providers are required to process data only for the agreed purpose and to apply appropriate safeguards.

6. Security

We use SSL encryption and organisational and technical access controls. Access is limited to personnel and service providers who need the information to perform their duties.

7. Children

The website is intended for adults. A person under 16 should use it only with the involvement and approval of a parent or guardian.

8. Cookies

Strictly necessary cookies support core functions such as navigation, account access, cart, and checkout. Subject to the choices available in the website’s consent tools, third-party cookies may support performance measurement, functionality, personalisation, or advertising. You can also control cookies through your browser settings, although disabling necessary cookies may affect the service.

9. Your rights

Subject to the GDPR and applicable law, you may request access, correction, deletion, restriction, or portability of your data, object to certain processing, and withdraw consent where consent is the legal basis. Requests may be sent to info@melpomene.gr. We aim to respond within one month, subject to lawful extensions or restrictions. You may also complain to the competent supervisory authority.

10. Policy changes

Updates to this policy will be published on this page.

11. Contact

For privacy questions or requests, contact info@melpomene.gr.

This is an English convenience translation. If a discrepancy arises, the Greek text applies.