Last updated: 28 September 2026

Customer support and cancellations

For after-sales support, changes, replacements, returns, product issues, order cancellation, or withdrawal, contact info@melpomene.gr. An order can be cancelled without charge before it has been handed to the carrier. If dispatch has already taken place, the applicable delivery and return costs may be charged.

Defective products

If a product appears defective, contact us before returning it. After inspection and confirmation of the defect, we will arrange repair or replacement without charge where this is possible and proportionate, or provide another remedy available under applicable consumer law.

14-day right of withdrawal

A consumer may withdraw from a distance contract within 14 calendar days without giving a reason. The period normally starts on the day after the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. Send a clear statement to info@melpomene.gr before the deadline.

Returned goods must be accompanied by the receipt or invoice and any accessories and packaging. The customer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and function of the goods.

Exceptions

The statutory withdrawal right does not apply where the law excludes it, including goods made to the consumer’s specifications or clearly personalised, rapidly perishable goods, unsealed goods unsuitable for return for health or hygiene reasons, and goods inseparably mixed with other items after delivery.

Refunds

Eligible payments, including standard outbound delivery costs, are refunded without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold the refund until the goods are returned or evidence of dispatch is supplied. Refunds use the original payment method unless another method is expressly agreed.

How to return a product

Send returns to: Giannitson 156, Ampelokipi–Menemeni, 54628, Greece. Pack the product securely, include the sales document and withdrawal statement, and send it with shipping paid by the sender. The direct return cost is borne by the customer unless the product is defective or the law provides otherwise.

Complaints

Complaints about products or services may be sent to info@melpomene.gr.

This is an English convenience translation. If a discrepancy arises, the Greek text applies.